Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CULLB708C Mapping and Delivery Guide
Manage information access

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CULLB708C - Manage information access
Description This unit describes the performance outcomes, skills and knowledge required to monitor and evaluate customer information needs, and to develop and implement appropriate access policies within the organisation.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.
Employability Skills The required outcomes described in this unit of competency contain applicable facets of Employability Skills. The Employability Skills Summary for the qualification in which this unit of competency is packaged, will assist in identifying Employability Skills requirements.
Learning Outcomes and Application This unit applies to individuals working in any information services context who are responsible for developing information access policies at a strategic level. This includes a strong co-operative focus and recognition of broader national initiatives and standards. Work is undertaken autonomously, usually by those with management responsibility.Information services contexts may include public, corporate or institutional libraries, record management units, government departments or community advisory organisations.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Nil
Competency Field Library Customer Service
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Monitor and evaluate customer information requirements
       
Element: Develop and improve mechanisms to maintain data on collection use and customer access demands
       
Element: Ensure evaluation mechanisms focus both on own collection and external sources
       
Element: Take into account the organisation's directions, plans and priorities in monitoring and evaluation
       
Element: Develop and maintain policies and strategies for information availability and access
       
Element: Develop policies, based on evaluation, and which take account of anticipated developments and provide for unexpected developments
       
Element: Develop policies which meet current organisational priorities and strategies
       
Element: Evaluate potential resource implications and ensure policies fall within current budgetary and other resource constraints
       
Element: Maintain awareness of technological and other trends and their potential impact on medium and long-term policy development
       
Element: Implement and manage information access policies
       
Element: Identify barriers to information access and develop strategies to overcome them in accordance with organisational policies
       
Element: Establish processes to coordinate and control collection of information, licensing arrangements and other agreements
       
Element: Provide opportunities for maximum input from staff and the formal and informal sharing of staff knowledge and expertise
       
Element: Monitor and assess short and long term implications of policies and strategies and take appropriate action
       
Element: Develop and manage cooperative information access activities
       
Element: Establish and maintain liaison and working arrangements with other information providers to explore and facilitate resource sharing and other cooperative activities
       
Element: Share research findings, information and ideas with others to facilitate cooperative arrangements
       
Element: Meet the organisation's responsibilities in relation to national initiatives and standards
       
Element: Initiate appropriate cooperative arrangements to bring identifiable benefits to customers
       
Element: Ensure co-operative activities reflect awareness of relevant local, national and international issues, standards and protocols, and legal and ethical issues
       
Element: Manage change in relation to information access
       
Element: Initiate change in a timely way to address information access arrangements
       
Element: Introduce and implement change in consultation with all relevant parties
       
Element: Ensure detailed plans for the implementation of change provide for assessment of the impact on communication and training needs and processes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to develop and implement strategies for enhanced information access in a specific workplace/organisational context

comprehensive knowledge of the organisation's goals, objectives, directions and current services

comprehensive knowledge of external factors and trends that currently impact on information access

practical demonstration of skills through the development and implementation of access strategies for a specific workplace context.

Context of and specific resources for assessment

Assessment must ensure:

involvement of and interaction with others to reflect the communication and collaboration aspects of this unit

assessment is conducted over time to reflect the ongoing monitoring and implementation aspects of this unit

access to organisational strategic plans and relevant policies and procedures manuals

access to resources required for conducting evaluation of customer requirements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate

evaluation of policies and strategies developed by the candidate

review of reports prepared by the candidate detailing processes undertaken to develop and implement policies, challenges faced and lessons learned for the future.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

CULLB508C Monitor and enhance information access

BSBFLM507B Manage quality customer service

BSBFLM509B Facilitate continuous improvement

BSBFLM510B Facilitate and capitalise on change and innovation.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

planning and organisational skills at a strategic level to develop, manage and maintain potentially complex policies

problem-solving skills to evaluate and address a wide range of strategic challenges around information access

communication skills to establish and maintain a wide range of professional relationships and to initiate and manage internal and external consultations

literacy skills to interpret and communicate complex concepts

numeracy skills to evaluate and develop budgetary figures.

Required knowledge

strategic issues, including internal and external factors that impact on the strategic direction of the organisation, and ways in which access strategies and policies integrate with other organisational objectives and strategies

current technological developments and options for new systems in the library/information services sector

technical and technical support issues for consideration when introducing new systems

evaluation strategies in relation to current information access arrangements

internal and external consultation strategies that underpin policy development for information access

strategic planning techniques and processes

current industry trends, networks and co-operative approaches, including national initiatives

occupational health and safety issues, requirements and legislation in relation to the introduction of new systems or services

legal framework in which the organisation operates and its impact on the introduction of new systems and services in a library/information services context

cultural considerations for the development of information access policies.

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Mechanisms to maintain data may include:

electronic counting

surveys

community consultation

informal observation

interviews

focus groups

Organisation's directions, plans and priorities may relate to:

strategic objectives

objectives for particular customer groups

financial targets

community development

collection development

Policies and strategies may relate to many complicated matters involving:

access to information in a complex and changing environment e.g. access arrangements, local and other network access provision etc.

the organisation's response to electronic publishing, such as electronic journals distributed via telecommunications networks and not by conventional methods

organisation's response to electronic access to information e.g. the 'virtual library'

Resource implications may include:

training needs

hardware

software

licensing and other legal and ethical issues

subscriptions

telecommunications and other costs

customer education and training needs

support provision

Technological and other trends may include:

availability of new hardware/software

change in nature of customer usage patterns

change in nature of customer profile

economic issues

political and social issues

Opportunities for maximum input from staff may include:

workshops/seminars

informal consultation

surveys

staff meetings

staff working parties to address particular issues

Co-operative activities may include:

development of public programs with other providers

electronic sharing of information

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

CULLB708C - Manage information access
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CULLB708C - Manage information access

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: